Call center benchmarking how good is "good enough"
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| Format: | Unknown |
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West Lafayette, Indiana
Purdue University Press
2000
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | viii, 84 p. ill. 23 cm |
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| Bibliography: | Includes biblographical references and index |
| ISBN: | 155753215X |
Call centers for dummies