At your service calamities, catastrophes, and other curiosities of customer service

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Bibliographic Details
Main Author:	Becker, Hal M
Format:	Book
Published:	New York John Wiley & Sons 1998
Subjects:	Customer services Customer relations
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0471255424
090	0	0	\|a HF5415.5 \|b .B432 1998
100	1	#	\|a Becker, Hal M
245	1	1	\|a At your service \|b calamities, catastrophes, and other curiosities of customer service \|c Hal Becker
260	#	#	\|a New York \|b John Wiley & Sons \|c 1998
300	#	#	\|a xxi, 258 p. \|b ill. \|c 25 cm
500	#	#	\|a Includes index
650	#	0	\|a Customer services
650	#	0	\|a Customer relations
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=200159
964	#	#	\|c BOK \|d 01
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