Success at the enquiry desk successful enquiry answering - every time
Revised for the second time, this guide aims to help professionals become self-sufficient in answering enquiries. It takes them step-by-step through all the stages, from finding out what the enquirer really wants, through deciding what sources to use and how much information to select, to providing...
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| Main Author: | |
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| Format: | Unknown |
| Language: | English |
| Published: |
London
Library Association
1998
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| Edition: | 2nd revised ed. |
| Series: | The successful LIS professional
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Success at the enquiry desk successful enquiry answering-every time 
Success at the enquiry desk successful enquiry answering - every time 
Successful enquiry answering every time The sixth edition of Tim Buckley Owen's classic Success at the Enquiry Desk