Design and management of service processes

Saved in:

Bibliographic Details
Main Author:	Ramaswamy, Rohit 1960-
Format:	Book
Published:	Massachusetts Addison-Wesley 1996
Series:	Engineering Process Improvement Series
Subjects:	Total quality management Service industries > Quality control Production planning Customer services > Management
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-187604
020	#	#	\|a 0201633833
090	0	0	\|a HF5415.5 \|b .R35 1996
100	1	#	\|a Ramaswamy, Rohit \|c 1960-
245	1	1	\|a Design and management of service processes \|c Rohit Ramaswamy
260	#	#	\|a Massachusetts \|b Addison-Wesley \|c 1996
300	#	#	\|a xxvii, 424 p. \|b ill. \|c 24 cm
490	1	#	\|a Engineering Process Improvement Series
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Total quality management
650	#	0	\|a Service industries \|x Quality control
650	#	0	\|a Production planning
650	#	0	\|a Customer services \|x Management
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=187604
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam