Design and management of service processes

Design and management of service processes

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Bibliographic Details
Main Author: Ramaswamy, Rohit 1960-
Format: Book
Published: Massachusetts Addison-Wesley 1996
Series:Engineering Process Improvement Series
Subjects:
Total quality management
Service industries > Quality control
Production planning
Customer services > Management
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xxvii, 424 p. ill. 24 cm
Bibliography:Includes bibliographical references and index
ISBN:0201633833

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