Return on quality measuring the financial impact of your company's quest for quality

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Bibliographic Details
Main Author:	Rust, Roland T
Other Authors:	Keiningham, Timothy L, Zahorik, Anthony J
Format:	Unknown
Published:	Chicago, Ill. Probus Pub. Co. l994
Subjects:	Total quality management > Evaluation
Online Access:	Click Here to View Status and Holdings.
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001	wils-183370
020	#	#	\|a 1557385475
090	0	0	\|a HD62.15 \|b .R87 1994
100	1	#	\|a Rust, Roland T
245	1	1	\|a Return on quality \|b measuring the financial impact of your company's quest for quality \|c Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham
260	#	#	\|a Chicago, Ill. \|b Probus Pub. Co. \|c l994
300	#	#	\|a xx, 225 p. \|b ill. \|c 24 cm
500	#	#	\|a ROQ Model Diskette (Order no. 5470) with two sample data sets, designed to accompany appendices in book, available by special order
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Total quality management \|x Evaluation
700	1	#	\|a Keiningham, Timothy L
700	#	#	\|a Zahorik, Anthony J
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=183370
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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