Return on quality measuring the financial impact of your company's quest for quality

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Bibliographic Details
Main Author:	Rust, Roland T
Other Authors:	Keiningham, Timothy L, Zahorik, Anthony J
Format:	Unknown
Published:	Chicago, Ill. Probus Pub. Co. l994
Subjects:	Total quality management > Evaluation
Online Access:	Click Here to View Status and Holdings.
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