Improving service quality achieving high performance in the public and private sectors
Organizations are struggling to improve customer-focused quality in today's highly competitive domestic and global markets. Better design, implementation, and daily management of quality improvement strategies is essential for survival. Quality improvement principles, when thoughtfully applied...
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| Format: | Book |
| Language: | English |
| Published: |
Delray Beach, Fla.
St. Lucie Press
1995
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| Online Access: | Click Here to View Status and Holdings. |
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Improving service Quality in the global economy