Beyond Total Quality Management
This is a book for both general readers and management which looks at the public and voluntary sector. It explains the jargon, definitions and key concepts behind Total Quality Management, and features case studies from a range of settings - small businesses, charities, theatre groups and service in...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
London
Sheldon Press
1994
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| Series: | Sheldon Business Books
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Beyond total quality management toward the emerging paradigm