Total quality management in libraries a sourcebook
Essays discuss customer-centered models, quality improvement, quality circles, and the actual implementation of total quality management principles in libraries
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Englewood, Colo.
Libraries Unlimited
1994
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 041 | 0 | # | |a eng |
| 090 | 0 | 0 | |a Z678 |b .O54 1994 |
| 100 | 1 | # | |a O'Neil, Rosanna M. |c 1957- |e author |
| 245 | 1 | 1 | |a Total quality management in libraries |b a sourcebook |c Rosanna M. O'Neil |
| 264 | # | 1 | |a Englewood, Colo. |b Libraries Unlimited |c 1994 |
| 300 | # | # | |a xvi, 194 pages |c 24 cm |
| 336 | # | # | |a text |2 rdacontent |
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| 338 | # | # | |a volume |2 rdacarrier |
| 504 | # | # | |a Includes bibliographical references and index |
| 520 | # | # | |a Essays discuss customer-centered models, quality improvement, quality circles, and the actual implementation of total quality management principles in libraries |
| 650 | # | 0 | |a Total quality management |
| 650 | # | 0 | |a Library administration |z United States |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=136580 |
| 964 | # | # | |c BOK |d 01 |
| 040 | # | # | |a Shah Alam |
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Integrating total quality management in a library setting