Total quality management in libraries a sourcebook

Total quality management in libraries a sourcebook

Essays discuss customer-centered models, quality improvement, quality circles, and the actual implementation of total quality management principles in libraries

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Bibliographic Details
Main Author: O'Neil, Rosanna M. 1957- (Author)
Format: Unknown
Language:English
Published: Englewood, Colo. Libraries Unlimited 1994
Subjects:
Total quality management
Library administration > United States
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