Total quality management in libraries a sourcebook
Essays discuss customer-centered models, quality improvement, quality circles, and the actual implementation of total quality management principles in libraries
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| Main Author: | |
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| Format: | Unknown |
| Language: | English |
| Published: |
Englewood, Colo.
Libraries Unlimited
1994
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | Essays discuss customer-centered models, quality improvement, quality circles, and the actual implementation of total quality management principles in libraries |
|---|---|
| Physical Description: | xvi, 194 pages 24 cm |
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 1563082470 |
Integrating total quality management in a library setting 
THE QUALITY LIBRARY A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers