Satisfying internal customers first a practical guide to improving internal and external customer satisfaction

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Bibliographic Details
Main Author:	Chang, Richard Y
Other Authors:	Kelly, P. Keith
Format:	Book
Published:	Irvine, Calif. Richard Chang Associates 1994
Series:	Quality improvement series A practical guidebook
Subjects:	Customer services Consumer satisfaction Job satisfaction Personnel management
Online Access:	Click Here to View Status and Holdings.
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090	0	0	\|a HF5415.5 \|b .C45 1994
100	1	#	\|a Chang, Richard Y
245	1	1	\|a Satisfying internal customers first \|b a practical guide to improving internal and external customer satisfaction \|c Richard Y. Chang, P. Keith Kelly
260	#	#	\|a Irvine, Calif. \|b Richard Chang Associates \|c 1994
300	#	#	\|a vii, 104 p. : ill. ; 26 cm
490	1	#	\|a Quality improvement series
490	#	#	\|a A practical guidebook
650	#	0	\|a Customer services
650	#	0	\|a Consumer satisfaction
650	#	0	\|a Job satisfaction
650	#	0	\|a Personnel management
700	1	#	\|a Kelly, P. Keith
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=135654
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