Satisfying internal customers first a practical guide to improving internal and external customer satisfaction

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Bibliographic Details
Main Author:	Chang, Richard Y
Other Authors:	Kelly, P. Keith
Format:	Book
Published:	Irvine, Calif. Richard Chang Associates 1994
Series:	Quality improvement series A practical guidebook
Subjects:	Customer services Consumer satisfaction Job satisfaction Personnel management
Online Access:	Click Here to View Status and Holdings.
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