Leadership and the customer revolution the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality

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Bibliographic Details
Main Author:	Heil, Gary 1950-
Other Authors:	Parker, Tom, Tate, Rick
Format:	Book
Published:	New York Van Nostrand Reinhold 1995
Subjects:	Organizational change Consumer satisfaction Leadership
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0442018525
090	0	0	\|a HD57.7 \|b .H4 1995
100	1	#	\|a Heil, Gary \|c 1950-
245	1	1	\|a Leadership and the customer revolution \|b the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality \|c Gary Heil, Tom Parker, Rick Tate
260	#	#	\|a New York \|b Van Nostrand Reinhold \|c 1995
300	#	#	\|a xviii, 290 p. \|c 24 cm
504	#	#	\|a Includes bibliographical references (p. 267-275) and index
650	#	0	\|a Organizational change
650	#	0	\|a Consumer satisfaction
650	#	0	\|a Leadership
700	1	#	\|a Parker, Tom
700	#	#	\|a Tate, Rick
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=135126
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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