Leadership and the customer revolution the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality

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Bibliographic Details
Main Author:	Heil, Gary 1950-
Other Authors:	Parker, Tom, Tate, Rick
Format:	Book
Published:	New York Van Nostrand Reinhold 1995
Subjects:	Organizational change Consumer satisfaction Leadership
Online Access:	Click Here to View Status and Holdings.
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