Leadership and the customer revolution the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality

Leadership and the customer revolution the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality

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Bibliographic Details
Main Author: Heil, Gary 1950-
Other Authors: Parker, Tom, Tate, Rick
Format: Book
Published: New York Van Nostrand Reinhold 1995
Subjects:
Organizational change
Consumer satisfaction
Leadership
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xviii, 290 p. 24 cm
Bibliography:Includes bibliographical references (p. 267-275) and index
ISBN:0442018525

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