Winning the service game
Tells how to focus on customer needs and expectations, offers advice on managing personal contact with customers, and shows how to create a service culture
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| Main Authors: | , |
|---|---|
| Format: | Unknown |
| Language: | English |
| Published: |
Boston, Mass.
Harvard Business School Press
1995
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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AWARD-WINNING CUSTOMER SERVICE 101 Ways to Guarantee Great Performance
101 WAYS TO IMPROVE CUSTOMER SERVICE TRAINING , TOOLS, TIPS, & TECHNIQUES.
Successful Service Operations Management
