Winning the service game

Winning the service game

Tells how to focus on customer needs and expectations, offers advice on managing personal contact with customers, and shows how to create a service culture

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Bibliographic Details
Main Authors: Schneider, Benjamin (Author), Bowen, David Earl (Author)
Format: Book
Language:English
Published: Boston, Mass. Harvard Business School Press 1995
Subjects:
Customer services > Management
Incentives in industry
Employees > Training of
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