Winning the service game

Winning the service game

Tells how to focus on customer needs and expectations, offers advice on managing personal contact with customers, and shows how to create a service culture

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Bibliographic Details
Main Authors: Schneider, Benjamin (Author), Bowen, David Earl (Author)
Format: Unknown
Language:English
Published: Boston, Mass. Harvard Business School Press 1995
Subjects:
Customer services > Management
Incentives in industry
Employees > Training of
Online Access:Click Here to View Status and Holdings.
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090 0 0 |a HF5415.5  |b .S34 1995 
100 1 # |a Schneider, Benjamin  |e author 
245 1 1 |a Winning the service game  |c Benjamin Schneider, David E. Bowen 
264 # 1 |a Boston, Mass.  |b Harvard Business School Press  |c 1995 
300 # # |a xi, 295 pages  |b illustrations  |c 25 cm 
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338 # # |a volume  |2 rdacarrier 
504 # # |a Includes bibliographical references (p. 261-283) and index 
520 # # |a Tells how to focus on customer needs and expectations, offers advice on managing personal contact with customers, and shows how to create a service culture 
650 # 0 |a Customer services  |x Management 
650 # 0 |a Incentives in industry 
650 # 0 |a Employees  |x Training of 
700 1 # |a Bowen, David Earl  |e author 
856 4 0 |z Click Here to View Status and Holdings.  |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=133801 
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