Winning the service game

Winning the service game

Tells how to focus on customer needs and expectations, offers advice on managing personal contact with customers, and shows how to create a service culture

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Bibliographic Details
Main Authors: Schneider, Benjamin (Author), Bowen, David Earl (Author)
Format: Book
Language:English
Published: Boston, Mass. Harvard Business School Press 1995
Subjects:
Customer services > Management
Incentives in industry
Employees > Training of
Online Access:Click Here to View Status and Holdings.
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Description
Summary:Tells how to focus on customer needs and expectations, offers advice on managing personal contact with customers, and shows how to create a service culture
Physical Description:xi, 295 pages illustrations 25 cm
Bibliography:Includes bibliographical references (p. 261-283) and index
ISBN:0875845703

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