The benchmarking book
Describes the quality improvement process and uses case studies of diverse organizations to show how managers can establish a benchmarking program, choose a basic model to follow, and evaluate the results
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York
Amacom
1992
©1992 |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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|---|---|---|---|
| 001 | wils-108571 | ||
| 005 | 2022125102824 | ||
| 008 | 220225t XXU ae# |#001 ##eng#D | ||
| 020 | # | # | |a 0814450776 |q hardback |
| 040 | # | # | |a UiTM |b eng |c UiTM |e rda |
| 041 | 0 | # | |a eng |
| 090 | 0 | 0 | |a HD62.15 |b .S65 1992 |
| 100 | 1 | # | |a Spendolini, Michael |e author |
| 245 | 1 | 1 | |a The benchmarking book |c Michael J. Spendolini |
| 264 | # | 1 | |a New York |b Amacom |c 1992 |
| 264 | # | 1 | |c ©1992 |
| 300 | # | # | |a xiv, 207 pages |b illustrations |c 24 cm |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 500 | # | # | |a Includes index |
| 520 | # | # | |a Describes the quality improvement process and uses case studies of diverse organizations to show how managers can establish a benchmarking program, choose a basic model to follow, and evaluate the results |
| 650 | # | 0 | |a Total quality management |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=108571 |
| 964 | # | # | |c BOK |d 01 |
Benchmarking theory and practice