The benchmarking book

Describes the quality improvement process and uses case studies of diverse organizations to show how managers can establish a benchmarking program, choose a basic model to follow, and evaluate the results

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Bibliographic Details
Main Author: Spendolini, Michael (Author)
Format: Book
Language:English
Published: New York Amacom 1992
©1992
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Online Access:Click Here to View Status and Holdings.
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