The basics of library-based user services
This book puts the user at the centre of library activities. The nature of the service process is examined, and the differences between library-based services and other types of information/document supply services is explained. Each aspect of service is examined in chapters on stock, service develo...
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| Main Author: | |
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| Format: | Unknown |
| Language: | English |
| Published: |
London
Library Association
1993
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Educating the library user
Assessing services quality satisfying the expectations of library customers
