The basics of library-based user services

This book puts the user at the centre of library activities. The nature of the service process is examined, and the differences between library-based services and other types of information/document supply services is explained. Each aspect of service is examined in chapters on stock, service develo...

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Bibliographic Details
Main Author: Whittaker, Kenneth (Author)
Format: Unknown
Language:English
Published: London Library Association 1993
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Online Access:Click Here to View Status and Holdings.
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020 # # |a 9781856040754  |q hardback 
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041 0 # |a eng 
090 0 0 |a Z711  |b .W47 1993 
100 1 # |a Whittaker, Kenneth  |e author 
245 1 1 |a The basics of library-based user services  |c Kenneth Whittaker 
264 # 1 |a London  |b Library Association  |c 1993 
300 # # |a vii, 133 pages  |c 23 cm 
336 # # |a text  |2 rdacontent 
337 # # |a unmediated  |2 rdamedia 
338 # # |a volume  |2 rdacarrier 
504 # # |a Includes bibliographical references (p. 124-128) and index 
520 # # |a This book puts the user at the centre of library activities. The nature of the service process is examined, and the differences between library-based services and other types of information/document supply services is explained. Each aspect of service is examined in chapters on stock, service development, users and user-centred service, types of service, the service chain, staff, types of libraries and the non-library based information service scene. The arguments are rehearsed for and against charging for services and there is a chapter on service evaluation. The problem of setting priorities is considered and the author ends with a look at the future of the library-based service. The text gives a straightforward account of user services, for students of librarianship and for user service staff in all kinds of libraries and information centres. It establishes a framework for the subject whaih should assist in thinking about policies directed towards client groups and in making decisions about the appropriate level of service. 
650 # 0 |a Libraries and readers  |z Great Britain 
856 4 0 |z Click Here to View Status and Holdings.  |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=103740 
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