The basics of library-based user services
This book puts the user at the centre of library activities. The nature of the service process is examined, and the differences between library-based services and other types of information/document supply services is explained. Each aspect of service is examined in chapters on stock, service develo...
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Format: | Unknown |
Language: | English |
Published: |
London
Library Association
1993
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Online Access: | Click Here to View Status and Holdings. |
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001 | wils-103740 | ||
005 | 20215169510 | ||
008 | t1993 -UK #g| |#001 #deng#D | ||
020 | # | # | |a 9781856040754 |q hardback |
040 | # | # | |e rda |
041 | 0 | # | |a eng |
090 | 0 | 0 | |a Z711 |b .W47 1993 |
100 | 1 | # | |a Whittaker, Kenneth |e author |
245 | 1 | 1 | |a The basics of library-based user services |c Kenneth Whittaker |
264 | # | 1 | |a London |b Library Association |c 1993 |
300 | # | # | |a vii, 133 pages |c 23 cm |
336 | # | # | |a text |2 rdacontent |
337 | # | # | |a unmediated |2 rdamedia |
338 | # | # | |a volume |2 rdacarrier |
504 | # | # | |a Includes bibliographical references (p. 124-128) and index |
520 | # | # | |a This book puts the user at the centre of library activities. The nature of the service process is examined, and the differences between library-based services and other types of information/document supply services is explained. Each aspect of service is examined in chapters on stock, service development, users and user-centred service, types of service, the service chain, staff, types of libraries and the non-library based information service scene. The arguments are rehearsed for and against charging for services and there is a chapter on service evaluation. The problem of setting priorities is considered and the author ends with a look at the future of the library-based service. The text gives a straightforward account of user services, for students of librarianship and for user service staff in all kinds of libraries and information centres. It establishes a framework for the subject whaih should assist in thinking about policies directed towards client groups and in making decisions about the appropriate level of service. |
650 | # | 0 | |a Libraries and readers |z Great Britain |
856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=103740 |
964 | # | # | |c BOK |d 01 |
040 | # | # | |a Shah Alam |
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