The value network integrating the five critical processes that create customer satisfaction
An organization can prosper only by supplying value to its customers. But what in fact constitutes value? Competitive pricing and cost-effective production and distribution are merely parts of a bigger picture, says management consultant Louis De Rose. In this ground-breaking book, De Rose presents...
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New York
AMACOM
1994
©1994 |
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| Online Access: | Click Here to View Status and Holdings. |
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Win the value revolution how to give your customers a quality product, excellent service, and still make money
Mapping Experiences A Guide to Creating Value Through Journeys, Blueprints, and Diagrams
