The value network integrating the five critical processes that create customer satisfaction

The value network integrating the five critical processes that create customer satisfaction

An organization can prosper only by supplying value to its customers. But what in fact constitutes value? Competitive pricing and cost-effective production and distribution are merely parts of a bigger picture, says management consultant Louis De Rose. In this ground-breaking book, De Rose presents...

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Bibliographic Details
Main Author: De Rose, Louis (Author)
Format: Unknown
Published: New York AMACOM 1994
©1994
Subjects:
Consumer satisfaction
Industrial management
Value
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