QUALITY CUSTOMER SERVICE FOR FRONT LINE STAFF
Describes how an organization's success and profits are based on services that satisfy the customer. The text contains checklists and self-assessment questionnaires that should be useful both for training new staff and for reinforcing the knowledge and skills of existing employees.
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London
Kogan Page
1993
©1993 |
| Series: | Better management skills
|
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 100 | 1 | # | |a Martin, William B |e author |
| 245 | 1 | 1 | |a QUALITY CUSTOMER SERVICE FOR FRONT LINE STAFF |c William B Martin |
| 264 | # | 1 | |a London |b Kogan Page |c 1993 |
| 264 | # | 1 | |c ©1993 |
| 300 | # | # | |a 96 pages |b illustrations |c 22 cm |
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| 490 | 1 | # | |a Better management skills |
| 520 | # | # | |a Describes how an organization's success and profits are based on services that satisfy the customer. The text contains checklists and self-assessment questionnaires that should be useful both for training new staff and for reinforcing the knowledge and skills of existing employees. |
| 650 | # | 0 | |a Customer services |
| 830 | # | 0 | |a Better management skills |
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Managing quality customer service