QUALITY CUSTOMER SERVICE FOR FRONT LINE STAFF

Describes how an organization's success and profits are based on services that satisfy the customer. The text contains checklists and self-assessment questionnaires that should be useful both for training new staff and for reinforcing the knowledge and skills of existing employees.

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Bibliographic Details
Main Author: Martin, William B (Author)
Format: Manuscript Book
Language:English
Published: London Kogan Page 1993
©1993
Series:Better management skills
Subjects:
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