QUALITY CUSTOMER SERVICE FOR FRONT LINE STAFF
Describes how an organization's success and profits are based on services that satisfy the customer. The text contains checklists and self-assessment questionnaires that should be useful both for training new staff and for reinforcing the knowledge and skills of existing employees.
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
London
Kogan Page
1993
©1993 |
| Series: | Better management skills
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | Describes how an organization's success and profits are based on services that satisfy the customer. The text contains checklists and self-assessment questionnaires that should be useful both for training new staff and for reinforcing the knowledge and skills of existing employees. |
|---|---|
| Physical Description: | 96 pages illustrations 22 cm |
| ISBN: | 074941247X |
Managing quality customer service