Total Quality MANAGEMENT Text, Cases, and Readings

European companies now have the opportunity to learn the secrets of those US companies who have implemented successful TQM programmes. This textbook teaches the key principles of TQM using the major categories of the Malcolm Baldridge Award Criteria. Divided into two interrelated parts, the first pa...

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Bibliographic Details
Main Author: Ross, Joel E (Author)
Format: Book
Language:English
Published: London Kogan Page l994
Edition:2nd edition
Subjects:
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