Total Quality MANAGEMENT Text, Cases, and Readings
European companies now have the opportunity to learn the secrets of those US companies who have implemented successful TQM programmes. This textbook teaches the key principles of TQM using the major categories of the Malcolm Baldridge Award Criteria. Divided into two interrelated parts, the first pa...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
London
Kogan Page
l994
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| Edition: | 2nd edition |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Total quality management text, cases, and readings