Handling Conflict and Negotiation
This guide takes managers through a number of scenarios designed to help them to cope with potential points of tension and conflict. It provides advice on promoting a healthy working climate, controlling emotions, intervening in disputes, settling conflicts and gaining the respect of staff.
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| Format: | Book |
|---|---|
| Language: | English |
| Published: |
London
Kogan Page
1993
©1992 |
| Series: | Management action guides
|
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Win-Win negotiating turning conflict into agreement