Service management effectiveness balancing strategy, organization and human resources, operations, and marketing

Service management effectiveness balancing strategy, organization and human resources, operations, and marketing

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Bibliographic Details
Main Author: Bowen, David Earl
Other Authors: Cummings, Thomas G, Chase, Richard B
Format: Book
Published: San Francisco Jossey-Bass 1990
Edition:1st ed
Series:The Jossey-Bass management series
Subjects:
Service industries > Management
Online Access:Click Here to View Status and Holdings.
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090 # # |a HD9980.5  |b .B68 1990 
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245 # # |a Service management effectiveness  |b balancing strategy, organization and human resources, operations, and marketing  |c David E. Bowen, Richard B. Chase, Thomas G. Cummings, and associates 
250 # # |a 1st ed 
260 # # |a San Francisco  |b Jossey-Bass  |c 1990 
300 # # |a xxxviii, 414 p.  |b ill.  |c 24 cm 
490 # # |a The Jossey-Bass management series 
504 # # |a Includes bibliographical references and indexes. 
650 # 0 |a Service industries  |x Management 
700 # # |a Cummings, Thomas G 
700 # # |a Chase, Richard B 
856 4 0 |z Click Here to View Status and Holdings.  |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=069978 
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