Total Quality Control

Armand Feigenbaum saw it coming. Forty years ago, Total Quality Control predicted the instrumental role that quality issues were to play in customer satisfaction, and hence, in ultimate business success. The book became an instant classic, and with each succedding edition, it has continued making a...

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Bibliographic Details
Main Author: Feigenbaum, Armand Vallin (Author)
Format: Book
Language:English
Published: New York McGraw-Hill 1983
©1983
Edition:3rd ed
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