Search Results - Altman, Ellen

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    Assessing services quality satisfying the expectations of library customers

    Assessing services quality satisfying the expectations of library customers by Hernon, Peter, Altman, Ellen

    Published 1998
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    MANAGING FOR RESULTS Effectives Resource Allocation for Public Libraries

    MANAGING FOR RESULTS Effectives Resource Allocation for Public Libraries by Nelson, Sandra, Altman, Ellen, Mayo, Diane

    Published 2000
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    Assessing Service Quality Satisfying the expectations of library customers

    Assessing Service Quality Satisfying the expectations of library customers by Hernon, Peter

    Other Authors: “…Altman, Ellen…”
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