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  1. 1
    Building a Successful Customer-service Culture a guide for library and information managers

    Building a Successful Customer-service Culture a guide for library and information managers

    Published 2002
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  2. 2
    Patron behavior in libraries a handbook of positive approaches to negative situations

    Patron behavior in libraries a handbook of positive approaches to negative situations

    Published 1996
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  3. 3
    The digital age and local studies

    The digital age and local studies by Reid, Peter H

    Published 2003
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  4. 4
    Demonstrating results using outcome measurement in your library

    Demonstrating results using outcome measurement in your library by Rubin, Rhea Joyce

    Published 2006
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  5. 5
    How libraries and librarians help a guide to identifying user-centered outcomes

    How libraries and librarians help a guide to identifying user-centered outcomes by Durrance, Joan C., Fisher, Karen E. 1966-, Hinton, Marian Bouch

    Published 2005
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  6. 6
    High tech, high touch library customer service through technology

    High tech, high touch library customer service through technology by Jurewicz, Lynn

    Published 2003
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  7. 7
    Creating the customer-driven library building on the bookstore model

    Creating the customer-driven library building on the bookstore model by Woodward, Jeannette A

    Published 2005
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  8. 8
    Introduction to library science

    Introduction to library science by Khan, Riyazuddin

    Published 2006
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  9. 9
    Measuring library performance principles and techniques

    Measuring library performance principles and techniques by Brophy, Peter 1950-

    Published 2006
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  10. 10
    The visible librarian asserting your value with marketing and advocacy

    The visible librarian asserting your value with marketing and advocacy by Siess, Judith A.

    Published 2003
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  11. 11
    Managing facilities for results optimizing space for services

    Managing facilities for results optimizing space for services by Bryan, Cheryl

    Published 2007
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  12. 12
    Serving the Difficult Customer a how-to-do-it manual for library staff

    Serving the Difficult Customer a how-to-do-it manual for library staff by Smith, Kitty 1945-

    Published 1994
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  13. 13
    The evaluation and measurement of library services

    The evaluation and measurement of library services by Matthews, Joseph R.

    Published 2007
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  14. 14
    Books and libraries a guide for students

    Books and libraries a guide for students by Linden, Ronald O.

    Published 1965
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  15. 15
    Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals

    Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals by Rubin, Rhea Joyce

    Published 2000
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  16. 16
    Reading matters what the research reveals about reading, libraries, and community

    Reading matters what the research reveals about reading, libraries, and community by Ross, Catherine Sheldrick

    Published 2006
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  17. 17
    Library personalization

    Library personalization by Jeevan, V. K. J.

    Published 2007
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  18. 18
    Creating the customer-driven academic library

    Creating the customer-driven academic library by Woodward, Jeannette A.

    Published 2009
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  19. 19
    Best practices in access services

    Best practices in access services

    Published 2009
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  20. 20
    How to give your users the LIS services they want

    How to give your users the LIS services they want by Pantry, Sheila

    Published 2009
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