Business process management and the balanced scorecard using processes as strategic drivers

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Bibliographic Details
Main Author:	Smith, Ralph F. 1953-
Format:	Book
Published:	Hoboken, N.J. J. Wiley & Sons 2007
Subjects:	Strategic planning > Management Performance > Management Workflow > Management Benchmarking (Management)
Online Access:	Click Here to View Status and Holdings. PTARPP e-Shelf location detail ; [click to view]
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