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The Service Culture Handbook A STEP-BY-STEP GUIDE TO GETTING YOUR EMPLOYEES OBSESSED WITH CUSTOMER SERVICE by Toister ,Jeff

Table of Contents: “…Changing your company's service DNA -- 5. Aligning your business around a customer-focused culture -- 6. …”
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PORTRAIT OF THE ARTIST by Reynolds, Anna, Peter, Lucy, Clayton, Martin 1967-

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Managing Digital Transformation Understanding the Strategic Process

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Radical

Table of Contents: “…V.1 - Neo-painting, v.2. - High technology, v.3 - Post modern, v.4. - Collage, v.5. …”
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In a man's world essays on women in male-dominated professions

Table of Contents: “…Walters -- Women in personnel management / Karen Legge -- What would we do without her? / Jane Rosser and Celia Davies -- Man-made myths / Hilary Homans -- Women lawyers / Anne Spencer and David Podmore -- The fi…”
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Elizabethan and Jacobean studies presented to Frank Percy Wilson in honour of his seventieth birthday

Table of Contents: “…W. Tillyard.--Marlowe's light reading, by E. Seaton.--The complaint of Thomas Digges, by F. …”
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SOUTH EAST ASIA Colonial History

Table of Contents: “…V. 1 Imperialism before 1800 Peter Borchberg -- v. 2 Empire-building during the nineteeth century -- v. 3 High imperialism (1890s - 1930s) -- v. 4 Imperial decline: nationalism and Japanese challenge (1920s - 1940s) -- v. 5 Peaceful transition to inde…”
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Dyslipidemia

Table of Contents: “…LDL cholesterol -- HDL cholesterol -- Non-HDL cholesterol -- Use of high sensitivity C-reactive protein for risk assessment -- Advanced lipoprotein testing: assessment of cardiovascular risk and therapy beyond standard lipid measurements -- Stratification of dyslipidemic risk -- Drugs for treatment of blood lipoprotein abnormalities…”
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A CONTEST FOR SUPREMACY China, America, and the Struggle for Mastery in Asia by Friedberg, Aaron L. 1956-

Table of Contents: “…Introduction: A contest for supremacy -- Means of ascent -- Roots of rivalry -- From containment to alignment -- "Congagement" -- "The propensity of things" -- "Hide our capabilities and bide our time" -- "To win without fighting" -- The balance of influence -- The balance of power -- Alternative strategies -- Can America keep its balance?…”
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Smarts are we hardwired for success? by Martin, Chu 1949-

Table of Contents: “…s Executive Skills -- Aligning Your Skills to What Is Valued -- Reaching and Dealing with Cognitive Bandwidth…”
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Earth by Clark, Stuart Stuart G.

Table of Contents: “…-- Why can we breathe on earth? -- How high is the sky? -- What is earth's surface like? …”
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A practical guide to managing information security by Purser, Steve

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The three levels of sustainability by Cavagnaro, Elena, Curiel, George

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Seeing Students Learn Science Integrating Assessment and Instruction in the Classroom by Beatty, Alexandra S., Schweingruber, Heidi A.

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Introductory textbook of psychiatry by Black, Donald W. 1956-, Andreasen, Nancy C.

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Great standards [11 all-time favorites]

Table of Contents: “…Come rain or come shine -- a ghost of a chance -- how high the moon -- i left my heart in San Francisco -- i'll be seeing you -- i'm a dreamer, aren't we all? …”
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The twilight Saga the official illustrated guide by Meyer, Stephenie 1973-

Table of Contents: “…Family and friends of Bella ; Teachers at Forks High School ; Other students at Forks High School ; Other residents of Forks ; Residents of Seattle ; Residents of Brazil -- Origins and inspirations. …”
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The ancient Jews from Alexander to Muhammad by Schwartz, Seth

Table of Contents: “…The Jewish revolts, 66-135 CE; 5. Jews in the high Roman Empire; 6. Jews under Christian rule; 7. …”
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Satellite Communications Systems Engineering Atmospheric Effects, Satellite Link Design and System Performance by Ippolito, Louis J., Jr. 1941- Ippolito, Louis J., Jr. (Louis Joseph)

Table of Contents: “…Satellite orbits -- Satellite subsystems -- The RF link -- Link system performance -- Transmission impairments -- Propagation effects modeling and prediction -- Rain fade mitigation -- The composite link -- Satellite multiple access -- The mobile satellite channel -- Mobile satellite channel -- Frequency management in satellite communications -- Interference mitigation in satellite communications -- High throughput.…”
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Mozart arias mezzo-soprano by Mozart, Wolfgang Amadeus

Table of Contents: “…CONTENTS: Va, l'error mio palesa -- Son reo, l'error confesso -- Non so piu cosa son -- Voi, che sapete -- Il capro e la capretta -- Smanie implacabili -- E amore un ladroncello -- Part, parto -- Torna di Tito a lato -- Deh, per questo istante…”
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