Search Results - KMT~

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  1. 21961
  2. 21962
  3. 21963
  4. 21964
  5. 21965
  6. 21966
  7. 21967
  8. 21968

    The best service is no service how to liberate your customers from customer service, keep them happy, and control costs by Price, Bill 1950-

    Published 2008
    Table of Contents: “…Challenge customer demand for service : instead of coping with demand -- Eliminate dumb contacts : instead of handling them again and again -- Create engaging self-service : instead of preventing contact -- Be proactive : instead of waiting to respond -- Make it really easy to contact your company : instead of dodging the bullet -- Own the actions across the organization : instead of blaming customer service -- Listen and act : instead of letting customer insights slip away -- Deliver great service experiences : how to delight customers with awesome support when they need it -- Appendix A : Best service survey -- Appendix B : Glossary -- Appendix C : Bibliography…”
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    Unknown
  9. 21969
  10. 21970
  11. 21971

    The greatest story ever sold the decline and fall of truth from 9/11 to Katrina by Rich, Frank

    Published 2006
    Table of Contents: “…t introduce new products in August" ; "Mission accomplished" -- Pt. 2: Buyer?s remorse. "We found the weapons of mass destruction" ; "Slam dunk" ; "Reporting for duty" ; "When we act, we create our own reality" ; "I don?…”
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    Unknown
  12. 21972
  13. 21973
  14. 21974
  15. 21975
  16. 21976
  17. 21977
  18. 21978
  19. 21979
  20. 21980