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    ORGANIZATIONAL CRISIS COMMUNICATION by Frandsen, Finn, Johansen, Winni

    Published 2017
    Table of Contents: “…Definitions and typologies -- Crisis management (I): general perspectives - from anticipation to resilience -- Crisis management (II): staged approaches - before, during, and after crisis -- Crisis communication (I): rhetorical and text-oriented approaches -- Crisis communication (II): strategic and context-oriented approaches -- Crisis communication across cultures -- pt. 2. Inside the rhetorical arena. The rhetorical arena: a new theoretical framework -- Consumers and citizens: emotions and social media -- News media: mediatization and crisis journalism -- Intermediaries: trade associations -- Managers and employees: inside the organization -- Epilogue - The future of organizational crisis communication: agendas for research, education, and practice.…”
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