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Library reference services and information literacy models for academic institutions by Cordell, Rosanne M.

Table of Contents: “…Reference : a short history -- Reference in the 21st century -- A short history of instruction in the use of libraries -- Library instruction in the 21st century -- Firelands College / contributed by Patricia A. Antonelli -- University of South Florida / contributed by Lily Todorinova -- William Paterson University of New Jersey / contributed by Nancy J. …”
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