Search Results - Customs territory

Providing customer-oriented services in Academic libraries

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Unstructuring Chinese society the fictions of colonial practice and the changing realities of 'Land' in the new territories of Hong Kong by Chun, Allen

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CRM redefining customer relationship management by Peel, Jeffrey

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Sales management demystified a self-teaching guide by Calvin, Robert J.

Table of Contents: “…Creating the sales force -- People, process,technology,performance -- Hiring the best,terminating the rest -- Job description, candidate profile and sourcing -- Screening and selecting -- Training for results -- Product,competitor and customer knowledge -- Selling skills -- Field coaching and sales meetings -- Sales force compensation -- Total sales force compensation -- Between fixed and performance pay -- Salary, commission and bonus plans. reimbursed expenses -- Sales force organization -- Channel choice and architecture -- Sizing and deployment -- Time and territory management -- Goal setting -- Sales forecasting and sales planning -- Motivating sales people -- Recognition, feeling important, challenge and achievement, freedom and authority -- Personal growth, esteem, belonging, leadership, sales contests -- Performance management -- Performance evaluations -- Final thoughts…”
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Universal Methods of Design 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions by Martin, Bella, Hanington, Bruce M

Table of Contents: “…A/B testing -- AEIOU -- Affinity diagramming -- Artifact analysis -- Automated remote research -- Behavioral mapping -- Bodystorming -- Brainstorm graphic organizers -- Business origami -- Card sorting -- Case studies -- Cognitive mapping -- Cognitive walkthrough -- Collage -- Competitive testing -- Concept mapping -- Content analysis -- Content inventory & audit -- Contextual design -- Contextual inquiry -- Creative toolkits -- Critical incident technique -- Crowdsourcing -- Cultural probes -- Customer experience audit -- Design charette -- Design ethnography -- Design workshops -- Desirability testing -- Diary studies -- Directed storytelling -- Elito method -- Ergonomic analysis -- Evaluative research -- Evidence-based design -- Experience prototyping -- Experience sampling method -- Experiments -- Exploratory research -- eyetracking -- Flexible modeling -- Fly-on-the-wall observation -- Focus groups -- Generative research -- Graffiti walls -- Heuristic evaluation -- Image boards -- Interviews -- KJ technique -- Kano analysis -- Key performance indicators -- Laddering -- Literature reviews -- The love letter & the breakup letter -- Mental model diagrams -- Mind mapping -- Observation -- Parallel prototyping -- Participant observation -- Participatory Action Research (PAR) -- Participatory design -- Personal inventories -- Personas -- Photo studies -- Picture cards -- Prototyping -- Questionnaires -- Rapid Iterative Testing & Evaluation (RITE) -- Remote moderated research -- Research through design -- Role-playing -- Scenario description swimlanes -- Scenarios -- Secondary research -- Semantic differential -- Shadowing -- Simulation exercises -- Site search analytics -- Speed dating -- Stakeholder maps -- Stakeholder walkthrough -- Storyboards -- Surveys -- Task analysis -- Territory maps -- Thematic networks -- Think-aloud protocol -- Time-aware research -- Touchstone tours -- Triading -- Triangulation -- Unobtrusive measures -- Usability report -- Usability testing -- User journey maps -- Value opportunity analysis -- Web analytics -- Weighted matrix -- Wizard of Oz -- Word clouds.…”
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