Search Results - Customer Service Group

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  1. 1
    Listening to the voice of the customer 16 steps to a successful customer satisfaction measurement program

    Listening to the voice of the customer 16 steps to a successful customer satisfaction measurement program by Antoh, Jon

    Published 1997
    “…Customer Service Group…”
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    Guide to customer surveys sample questionnaires and detailed guidelines for crating effective surveys

    Guide to customer surveys sample questionnaires and detailed guidelines for crating effective surveys by Spunt, Trevor M.

    Published 1999
    “…Customer Service Group…”
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