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    Excellence in Managing Worldwide Customer Relationships by Cook, Thomas A. 1953-

    Published 2017
    Table of Contents: “…The Challenges of Customer Service and Business Development in International Business 2 Establishing a Robust and Aggressive Export Sales and Customer Service Strategy3 E-Commerce4 Cargo Loss Control5 Regulatory and Trade Compliance Concerns in International Trade6 Utilizing Service Providers and Other Useful Third Parties to Enhance Your Customer Service Capabilities7 Negotiating Skill Sets in Global Customer Service8 Best Practices in Sales, Business Development and Customer Service…”
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    DIGITAL STORYTELLING AS PUBLIC HISTORY A Guidebook for Educators by Fisanick, Christina (Christina L.), Stakeley, Robert O.

    Published 2021
    Table of Contents: “…The art and practice of digital storytelling -- Teaching the personal digital story -- Digital storytelling and public history -- Forming strategic partnerships -- Mapping the course -- Working with historical resources and artifacts -- Analyzing public history digital stories -- Site visits and team building -- Site exploration and story ideas -- The seven steps of digital storytelling for public history -- Digital storytelling software and equipment -- Sharing the digital stories -- Ongoing reflection and assessment…”
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