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  1. 1981
    Bottom-line call center management creating a culture of accountability and excellent customer service

    Bottom-line call center management creating a culture of accountability and excellent customer service by Butler, David L (David Lawrence)

    Published 2004
    “…Elsevier Butterworth-Heinemann…”
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  2. 1982
    Knowledge management in theory and practice

    Knowledge management in theory and practice by Dalkir, Kimiz

    Published 2005
    “…Elsevier/Butterworth Heinemann…”
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  3. 1983
    Developing knowledge-based client relationships leadership in professional services

    Developing knowledge-based client relationships leadership in professional services by Dawson, Ross 1962-

    Published 2005
    “…Elsevier/Butterworth-Heinemann…”
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  4. 1984
    KNOWLEDGE LEADERSHIP The Art and Science of the Knowledge-Based Organization

    KNOWLEDGE LEADERSHIP The Art and Science of the Knowledge-Based Organization by Cavaleri, Steven, Seivert, Sharon

    Published 2005
    “…Elsevier/Butterworth-Heinemann…”
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  5. 1985
    Techniques for coaching and mentoring

    Techniques for coaching and mentoring by Megginson, David 1943-

    Published 2005
    “…Elsevier Butterworth Heinemann…”
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  6. 1986
    Managing finance a socially responsible approach

    Managing finance a socially responsible approach by Crowther, David

    Published 2004
    “…Elsevier Butterworth-Heinmann…”
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  7. 1987
    Designing world class corporate strategies value-creating roles for corporate centres

    Designing world class corporate strategies value-creating roles for corporate centres by Ward, Keith 1949-

    Published 2005
    “…Elsevier Butterworth-Heinemann…”
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  8. 1988
    Management of knowledge in project environments

    Management of knowledge in project environments

    Published 2005
    “…Elsevier/Butterworth-Heinemann…”
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  9. 1989
    Managing stakeholders in software development projects

    Managing stakeholders in software development projects by McManus, John

    Published 2005
    “…Elsevier Butterworth-Heinemann…”
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  10. 1990
    Risk management in software development projects

    Risk management in software development projects by McManus, John 1955-

    Published 2004
    “…Elsevier Butterworth-Heinemann…”
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  11. 1991
    Making common sense common practice models for manufacturing excellence

    Making common sense common practice models for manufacturing excellence by Moore, Ron

    Published 2004
    “…Elsevier/Butterworth-Heinemann…”
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  12. 1992
    Coaching evoking excellence in others

    Coaching evoking excellence in others by Flaherty, James

    Published 2005
    “…Elsevier Butterworth-Heinemann…”
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  13. 1993
    Coaching that counts harnessing the power of leadership coaching to deliver strategic value

    Coaching that counts harnessing the power of leadership coaching to deliver strategic value by Anderson, Dianna L.

    Published 2005
    “…Elsevier/Butterworth-Heinemann…”
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  14. 1994
    Six sigma and the product development cycle

    Six sigma and the product development cycle by Wilson, Graham

    Published 2005
    “…Elsevier Butterworth-Heinemann…”
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  15. 1995
    Introducing Information Management the business approach

    Introducing Information Management the business approach

    Published 2006
    “…Elsevier Butterworth-Heinemann…”
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  16. 1996
    Strategic operations management

    Strategic operations management

    Published 2005
    “…Elsevier Butterworth-Heinemann…”
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  17. 1997
    Organisations and the business environment

    Organisations and the business environment by Campbell, David

    Published 2005
    “…Elsevier Butterworth-Heinemann…”
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    Manuscript Book

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  18. 1998
    Management challenges for the 21st century

    Management challenges for the 21st century by Drucker, Peter Ferdinand 1909-

    Published 1999
    “…Elsevier Butterworth-Heinemann…”
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  19. 1999
    An introduction to human resource management

    An introduction to human resource management by Stredwick, John

    Published 2005
    “…Elsevier Butterworth-Heinemann…”
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  20. 2000
    Human resource development strategy and tactics

    Human resource development strategy and tactics

    Published 2005
    “…Elsevier Butterworth-Heinemann…”
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