Search Results - BUPT~

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    The best service is no service how to liberate your customers from customer service, keep them happy, and control costs by Price, Bill 1950-

    Published 2008
    Table of Contents: “…Challenge customer demand for service : instead of coping with demand -- Eliminate dumb contacts : instead of handling them again and again -- Create engaging self-service : instead of preventing contact -- Be proactive : instead of waiting to respond -- Make it really easy to contact your company : instead of dodging the bullet -- Own the actions across the organization : instead of blaming customer service -- Listen and act : instead of letting customer insights slip away -- Deliver great service experiences : how to delight customers with awesome support when they need it -- Appendix A : Best service survey -- Appendix B : Glossary -- Appendix C : Bibliography…”
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    Book
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    Browniese keju & buah by Indriani

    Published 2000
    “…Browniese keju dan buah…”
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    Book
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