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The Service Culture Handbook A STEP-BY-STEP GUIDE TO GETTING YOUR EMPLOYEES OBSESSED WITH CUSTOMER SERVICE
Published 2017Table of Contents: “…How leadership can make or break your culture -- 11. A customer-focused example -- 12. Making a commitment to a customer-focused culture…”
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PRINCIPLES OF POLYMERIZATION
Published 2004Table of Contents: “…PRINCIPLES OF POLYMERIZATION Fourth Edition; CONTENTS; PREFACE; 1 INTRODUCTION; 2 STEP POLYMERIZATION; 3 RADICAL CHAIN POLYMERIZATION; 4 EMULSION POLYMERIZATION; 5 IONIC CHAIN POLYMERIZATION; 6 CHAIN COPOLYMERIZATION; 7 RING-OPENING POLYMERIZATION; 8 STEREOCHEMISTRY OF POLYMERIZATION; 9 REACTIONS OF POLYMERS; INDEX.…”
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Style and Performance for Bowed String Instruments in French Baroque Music
Published 2016Table of Contents: “…Historical context, musical works, and performance -- French and Italian musical style : the great divide -- pt. 2. Bowed string instruments in French ensembles. …”
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