Search Results - "service management"

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    Managing quality integrating the suppy chain by Foster, S. Thomas

    Published 2010
    Table of Contents: “…Differing perspectives on quality -- Quality theory -- Global supply chain quality and international quality standards -- Strategic quality planning -- The voice of the customer -- The voice of the market -- Quality and innovation in product and process design -- Designing quality services -- Managing supplier quality in the supply chain -- The tools of quality -- Statistically based quality improvement for variables -- Statistically based quality improvement for attributes -- Six sigma management and lean tools -- Managing quality improvement teams and projects -- Implementing and validating the quality system.…”
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