Search Results - "service management"

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  1. 681
    Economics for Business and Management

    Economics for Business and Management by Griffiths, Alan 1944-

    Published 2011
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    Manuscript Book

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  2. 682
    Purchasing Selection and Procurement for the Hospitality Industry

    Purchasing Selection and Procurement for the Hospitality Industry by Feinstein, Andrew Hale, Stefanelli, John M.

    Published 2012
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    Manuscript Book

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  3. 683
    Tamadun Islam dan Tamadun Melayu Perkembangan dan Isu Kontemporari

    Tamadun Islam dan Tamadun Melayu Perkembangan dan Isu Kontemporari by Fairuzah Basri author

    Published 2008
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    Unknown

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  4. 684
    Services Marketing Integrating Customer Focus Across the Firm

    Services Marketing Integrating Customer Focus Across the Firm by Zeithaml, Valarie A.

    Published 2018
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    Book

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  5. 685
    Performance management system for Malaysian organization

    Performance management system for Malaysian organization by Rajkumar K.

    Published 2002
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  6. 686
    Pembangunan di Malaysia ke arah satu kefahaman baru yang lebih sempurna

    Pembangunan di Malaysia ke arah satu kefahaman baru yang lebih sempurna by Wan Mohd. Nor Wan Daud 1955-

    Published 2001
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    Unknown

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  7. 687
    The Leadership Experience in Asia

    The Leadership Experience in Asia by Ghee, Soon Lim 1961-

    Published 2004
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    Book Chapter

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  8. 688
    FRANK WOOD'S BUSINESS ACCOUNTING 1

    FRANK WOOD'S BUSINESS ACCOUNTING 1 by Wood, Frank, Sangster, Alan

    Published 2002
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  9. 689
    World business globalization, analysis, and strategy

    World business globalization, analysis, and strategy by Hill, John S. 1951-

    Published 2005
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  10. 690
    Services marketing integrating customer focus across the firm

    Services marketing integrating customer focus across the firm by Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

    Published 2006
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  11. 691
    Grammar form and function 3

    Grammar form and function 3 by Broukal, Milada

    Published 2005
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    Unknown

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  12. 692
    Understanding nutrition

    Understanding nutrition by Whitney, Eleanor Noss

    Published 2005
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    Unknown

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  13. 693
    Procedures & theory for administrative professionals

    Procedures & theory for administrative professionals by Fulton-Calkins, Patsy

    Published 2009
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    Unknown

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  14. 694
    Employee training and development

    Employee training and development by Noe, Raymond A.

    Published 2010
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    Unknown

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  15. 695
    Organizational behavior

    Organizational behavior

    Published 2010
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    Unknown

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  16. 696
    Managing customer relationships a strategic framework

    Managing customer relationships a strategic framework by Peppers, Don

    Published 2011
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    Unknown

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  17. 697
    Organizational behavior

    Organizational behavior by McShane, Steven L.

    Published 2012
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    Unknown

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  18. 698
    Crafting and executing strategy concepts and readings

    Crafting and executing strategy concepts and readings by Thompson, Arthur A.

    Published 2014
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    Unknown

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  19. 699
    Designing service excellence people and technology

    Designing service excellence people and technology by Hunt, Brian

    Published 2015
    Table of Contents: “…Service: definitions and attributes -- Service and moments of truth -- Service management, service systems and service excellence -- People and service : customers -- People, technology and usability: an ergonomic perspective -- Leading organizations and employees towards service excellence -- Leading organizations as if people matter : humanist approaches -- Service in and by public sector organizations -- Public sector culture and values : delivering public service excellence -- Service and technology in retailing : history, concepts and concerns -- Service and technology in retailing : history, concepts and concerns -- The future of service excellence through people and technology.…”
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    Unknown

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  20. 700
    Catering Management

    Catering Management by Scanlon, Nancy Loman

    Published 2013
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    Manuscript

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